What should I do if it’s past the estimated delivery time, but the package has not been received?

Firstly, delivery times are estimates and depending on the local region of delivery, delivery can take longer. Please be patient. For situations like this, there are several scenarios:

  • Make sure to check the tracking number & wait a bit longer.
  • Reach out to the carrier.
  • Reach out to customers and contact our customer support. Double-check the delivery address with your customer and reach out to our customer support.

Still have questions? Contact us!

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