Net promoter score
What is Net Promoter Score (NPS)?
Net Promoter Score (NPS) measures customer loyalty by asking how likely someone is to recommend a brand on a 0-10 scale, then subtracting detractors from promoters. It is a quick proxy for satisfaction.
A high NPS signals word-of-mouth growth, which is the cheapest acquisition channel a brand can have.
What drives loyalty in POD
Podbase's quality focus shows up as loyalty: switchers left 15% more reviews and raised 30% fewer order-issue tickets. Learn more about is print on demand profitable.