Any claims for faulty, defective or damaged items must be submitted within 4 weeks after the product has been received. For parcels lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. Orders that are deemed our fault are covered at our expense.
The default return address is set to the Podbase facility. When we receive a returned shipment, an automated email notification will be sent to you. Unclaimed returns get donated to charity after 4 weeks. If Podbase facility isn't used as the return address, you would become liable for any returned shipments you receive.
Cases of returned shipments:
Wrong Address - If you or your end customer provide an address that is considered insufficient by the carrier, the shipment will be returned to us. You will be liable for reshipment costs once we have confirmed an updated address with you.
Unclaimed - Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to yourself or your end customer.
Returned by Customer - It is best to advise your end customers to contact you before returning any products. If your customer simply does not like an order, you are responsible for providing a refund or accepting a return. Return policies are entirely up to your discretion, and you will be responsible for any replacement charges.
Notification for EU consumers: According to Article 16(c) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for the supply of goods made to the consumer's specifications or clearly personalized, therefore Podbase reserves rights to refuse returns at its sole discretion.
This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.