Return Policy
What is Return Policy?
A return policy sets the rules for how customers can return or exchange products - the window, conditions, and who pays shipping. A clear policy builds buyer trust.
For custom print-on-demand items, returns are usually limited to defects or errors, since products are made to order.
Returns at Podbase
Podbase documents how returns and quality issues are handled for made-to-order products, so sellers can set clear expectations. Learn more about shipping & returns.